Return Policy

RETURN POLICY

We understand that sometimes you may change your mind or find that an item doesn’t fit as expected. To accommodate this, we accept returns for store credit under the following conditions:

Subject to the below, items can be returned for store credit within 21 days of placing your order.**

Please ensure you read and understand our return policy before purchasing with us, we are unable to be change our return policy.

Your returned item must meet the return criteria.

Return/Exchange Criteria:

Sale items- items marked as SALE ITEM in description or marked down in price can only be returned for an online credit note.

Items purchased during a Storewide Sale - eg BLACK FRIDAY - any items purchased during a Storewide Sale are ineligible for a refund (where a strikethrough price is displayed, OR a discount is automatically applied at checkout - 15%OFF Storewide, OR a discount code is manually entered at checkout - eg BLACKFRIDAY25, EOFY Sale, AfterPay Day, FLASH25%). These items can only be returned for an online credit note (not a refund). 

Final Sale items- items marked as FINAL SALE cannot be returned for a refund or online credit note, unless faulty. They are last chance styles and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.

Jewellery- due to hygiene reasons, we do not allow returns of these items. 

Shipping: If you received free shipping, this will be deducted from the customers refund.

Your return must meet the following conditions:

- Must be received within 21 days of placing your order.
- Must not be worn
- Must not have perfume smells or washed smell
- Items need to be returned in original packaging
- Tags must be attached and must not have been removed - NO TAGS NO RETURN, REMOVED TAGS NO RETURN 
- No make-up, marks or other stains on clothing or items
- Items must not be washed

Once received into our warehouse, returns are processed within 5-7 business days. During busy sale periods, there may be some delays in processing returns however we work as quickly as possible to process returns.

Please note - if you use Australia Post, so please allow 5-10 working days for your return to be received back to us.

Please ensure there is an order number visible on your return or the original packing slip included so we know who the return is from, otherwise this may cause a delay in processing the return.

Please do take care when returning items, unfortunately we are unable to accept worn or washed item. If criteria is not met your return might not be accepted and/or the original purchased item returned to you. 

The cost of return shipping is at the customer's expense. If you have received a faulty garment or an incorrect garment, we will cover the cost of your return postage. 

Returns are not processed until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

While every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

For order enquiries:

Please contact us via email contact@solandsand.com.au quoting your order number.

Our Return address is: ( please note if there is no order number or name on the return this may cause a delay in processing or result in an issue in processing the return)

ORDER#

SOL + SAND

PO BOX 228

NOBBY BEACH QLD 4218

SHIPPING FEES:

Please note that shipping fees paid at time of purchase are non-refundable.

Any items that are RTS (Ready to ship) will have return shipping deducted from a refund.

If you received Free Shipping on your order this will be deducted from a Refund.

FAULTY ITEMS:

We're so sorry to hear that your item is faulty! For assistance contact us via email contact@solandsand.com.au quoting your order number.

STILL HAVE QUESTIONS?

For all order related enquiries please contact us via email  contact@solandsand.com.au quoting your order number.

For general information or assistance please contact us:

Instagram: @solandsand.store

Email: contact@solandsand.com.au

Store/Warehouse Location: We are located on the Beautiful Gold Coast, Australia <3 xx