Returns Procedure

RETURN PROCEDURE

Subject to the below, items can be returned for a full refund or online credit note within 21 days of placing your order.**

Please ensure you read and understand our return policy before purchasing with us, we are unable to be change our return policy.

Your returned item must meet the return criteria specified in the Returns Policy.

We’re here to help! If you wish to return an item, please follow the steps below:

1. Contact Customer Care:

Reach out to our customer care team first with the reason for your return. You can contact us via contact@solandsand.com.au

2. Return to Our Address:

Once your return is approved, send the item(s) to the following address:

PO BOX 228

NOBBY BEACH 

QLD 4218

3. Provide Tracking Details:

After posting your return, please email us the tracking number if you have one so we can confirm that the return is on its way.

Once we receive and inspect the returned item(s), we will process your refund or exchange as per our policy.